We do our best every day to offer you a high level of services and, this is why, it is important for us to hear your opinion. If you are not satisfied with our service or with the use of Bank’s products, if you consider that some of your rights regarding your relation with the Bank have been partially or completely affected, i.e. should you be of the opinion that the bank does not comply with the provisions of the agreement, with the law and other regulations, you can send us your written complaint.

This complaint can be submitted:

in the business premises of the Bank

in all the Branch Offices in Montenegro

by post

to the mailing address Bulevar Svetog Petra Cetinjskog 141, 81000 Podgorica

by e-mail

to the e-mail address prigovori@prvabankacg.com

through the Bank’s website

by completing the below form

Your written complaint should contain, in addition to the personal data (first and last name, identity card number, address, telephone), the description of the legal or factual situation between you and the Bank, which is, in your opinion, contrary to the provisions of the concluded agreement, law, general conditions of business operations and good business practices.

If the complaint doesn’t contain all the necessary data, we shall not be in the position to process it and to send you a reply.


We shall process each complaint with special attention and send a reply in a legally envisaged term.


For more information please see the Procedure for Resolving Customer’s Complaints and Information about the method and place of submitting the complain.